Error: There is an issue with the video card driver.

Issue

When running the Project Felix app on Windows, you get the following error:

There is an issue with the video card driver.
We have detected the system is using an Intel driver not compatible with our application, which needs to be updated for use with Felix.

You get this error when your system is using an outdated version of Intel driver with a known issue, which results in Felix being unable to display graphics. Updating to the latest video card driver version released by Intel resolves this error.

Operating system

Windows

Solutions

To resolve this error, use one of the following solutions:

Solution 1: Update the video card driver

To download the latest driver version and instructions, visit Intel support.  

Solution 2: Set the default GPU for the Project Felix app

 

Note: 

To use this solution, you must have a NVIDIA video card with the latest drivers installed on your Windows machine.

To set NVIDIA card as the default GPU for the Project Felix app:

  1. Right-click the Felix application icon.
  2. In the context menu, click Change Default Graphics Processor.
  3. Set the NVIDIA card as the default GPU for Felix.exe.

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